Frequently Asked Questions

Our permanent home is Jones Hall for the Performing Arts, located in the heart of Houston’s thriving Theater District. We also perform regularly at the Cynthia Woods Mitchell Pavilion and Miller Outdoor Theatre, among other locations throughout Greater Houston.

Lobby doors open 60 minutes prior to the start of the concert, and the hall doors open 30 minutes prior to the beginning of the show.

For most Classical Series concerts, we also offer Preludes (pre-concert discussions), hosted by Calvin Dotsey and held in hall, 45 minutes prior to each performance. These Preludes usually last from 20-25 minutes.

Pre-concert preludes are not available for Bank of America POPS, Specials or PNC Family Series.

We recommend arriving no later than 30 minutes prior to the concert start time. For some concerts late seating is not allowed.

You may find directions and parking information for all concert locations at this link: View Directions & Parking

Absolutely. The safety of our patrons is of the utmost importance to us. If you would like a security escort to your car, simply notify any usher or our front of house manager, and we will happily arrange this for you.

The Patron Services Center is open Monday through Saturday, from 12 noon to 6 p.m., at its location in the courtyard of Jones Hall or by phone at 713.224.7575.

We recommend patrons elect to have their tickets electronically delivered via email. These tickets may be scanned directly from a mobile device or printed from home. Alternatively, tickets purchased in advance of a performance can be mailed.

Street-level entrances provide access to the main lobby from Louisiana Street and the side entrance on Texas Avenue. The Wortham Foundation Courtyard entrance is accessible through the tunnel from the Theater District Parking Garage.

Restrooms are located throughout Jones Hall, on the courtyard, mezzanine, and balcony levels. If you need help finding the nearest restroom, just ask an usher!

We want your concert experience to be as relaxing and enjoyable as possible. You will see patrons in formal attire, business casual, and everything in between.

Unfortunately, we do not allow cameras or any audio or recording devices during a performance. Photography, cameras or any audio or visual recordings of performances is strictly prohibited.

Though we encourage the use of social media before or after a performance, patrons may not use their phones during a performance.

Each performance typically allows for late seating, which is scheduled in intervals and determined by the conductor. Our ushers and front of house staff will instruct you on when late seating is allowed.

Food is not permitted inside the auditorium. Patrons may bring drinks into the auditorium for Bank of America POPS Series concerts. Drinks are not permitted inside the auditorium for Classical concerts.

The Encore Café and in-hall bars are open for Symphony performances, and food and drink will be permitted in bar areas. Hot food, light refreshments, bar drinks, and beverages are all available for purchase at Jones Hall.

Pre-Order Menu Items: Save time by pre-ordering your food and drinks before the show for intermission: Order hot food and pasta from the hot food stations and cocktails and Grab & Go items from the Round Bar.

Children ages six and up are welcome to all Classical, Bank of America POPS, and Symphony Special concerts. Children of all ages of welcome at PNC Family Series performances.

For Classical Series performances, holding applause between movements is considered respectful of the performers’ concentration and mindful of musical continuity. The conductor generally signals when a piece is over by putting his or her arms down and turning to the audience.

Unfortunately, we are unable to accommodate requests for autographs. However, patrons are allowed to wait outside at the stage door on Texas Ave.