Health & Safety Update: March 2020
To help protect the health and safety of Houston Symphony patrons, staff, and musicians, we have made the difficult decision to cancel programming through May 10. Ticket holders may donate the value of their tickets, receive a voucher for future use, or exchange into an upcoming performance, including select summer and 2020–21 Season concerts. Exchange fees will be waived. Learn more
Planning Your Visit
Sixty-six foot ceilings, scarlet carpet, teakwood, and travertine marble greet visitors to Jones Hall, the home of the Houston Symphony. Located at 615 Louisiana Street in the heart of Houston’s downtown Theater District, our theater has a uniquely-designed movable ceiling that enables the auditorium to literally shrink or expand from 2,167 to 2,912 seats.
Jones Hall opens one hour before your performance. Come early and enjoy an elegant meal at the in-lobby Encore Café. A fine wine bar, cappuccino and gourmet desserts are also available for your enjoyment both pre-concert and at intermission. Below are frequently asked questions about attending a Houston Symphony concert.
Ticket FAQs: Use this link for detailed ticket policies and information.
We open doors one hour before the start of each performance. This allows you time to take advantage of pre-concert activities, use the restrooms, dine at our Encore Café, and find your seat.
Absolutely. The safety of our patrons is of the utmost importance to us. If you would like a security escort to your car, simply notify any usher or our front of house manager, and we will happily arrange this for you.
Our street-level box office at Jones Hall opens for both Will Call and ticket sales 90 minutes in advance of the performance start time. The Patron Services Center is open Monday through Saturday, from 12 noon to 6 p.m., at its location in the courtyard of Jones Hall and by phone at 713.224.7575.
Street-level entrances provide access to the main lobby from Louisiana Street and the side entrance on Texas Avenue. The courtyard entrance is accessible through the tunnel from the Theater District Parking Garage.
Restrooms in Jones Hall are located throughout the building, including the courtyard, mezzanine, and balcony levels.
CONCERT ETIQUETTE, SEATING AND SOCIAL MEDIA
We want your concert experience to be as relaxing and enjoyable as possible. You will see patrons in formal attire, business casual, and everything in between.
Unfortunately, we do not allow any audio or recording devices during a performance.
Though we encourage the use of social media before or after a performance, patrons may not use their phones during a performance.
Each performance typically allows for late seating, which is scheduled in intervals and determined by the conductor. Our ushers and front of house manager will instruct you on when late seating is allowed.
For Classical Series performances, holding applause between movements is considered respectful of the performers’ concentration and mindful of musical continuity. The conductor generally signals when a piece is over by putting his or her arms down and turning to the audience.
Our Encore Café offers a selection of food and drink options before performances and during intermission. We also have several bars located throughout the concert hall where you may purchase beer, wine, and mixed drinks.
We do not allow food or drinks in the auditorium for Classical Series performances. Drinks (in plastic cups) are allowed for POPS concerts and specials.
Yes! Kids ages 6 and older are welcome at all Houston Symphony events. Children of all ages, including infants, are welcome at BBVA Family Concert Series performances. All patrons must have a ticket when entering a concert venue.
Unfortunately, we are unable to accommodate requests for autographs. However, patrons are allowed to wait outside at the stage door on Texas Ave.
THE PATRON EXPERIENCE
Yes. We invite patrons to join us for our Prelude Pre-Concert Conversations, led by Musical Ambassador Carlos Andrés Botero. These informal sessions are held 45 minutes in advance of each Classical Series performance and provide contextual information about the composers and their works. For each Family Series performance, pre-concert activities include crafts and our popular Instrument Petting Zoo.
Our Symphony Store, located in the Jones Hall lobby, is open for select performances only. You may also purchase Houston Symphony recordings online using the link below.
Our Encore Café is open before and during the performance. Menu items include salads, pasta, and panini. Full-service bars are located throughout the hall.
Alternatively, if you would like to eat outside of the hall, you may visit nearby restaurants and cafes (e.g. Birraporetti’s, Perbacco, the Lancaster Hotel Bistro, as well as many options along Main St. and in the GreenStreet Downtown development).
Wheelchair-accessible seats within Jones Hall are available. For help with ticket purchases including buying wheelchair-accessible seats, please contact our Patron Services Center at 713.224.7575, 12 noon–6 p.m., Monday–Saturday.
Houston First Corporation offers free access to Aira, an app and optional wearable device to aid blind and low-vision people conduct tasks and navigate public spaces with enhanced ease and independence.
In an effort to increase accessibility, Houston First has partnered with Aira to cover the cost of any minutes used through the service within Jones Hall for the Performing Arts.
CONCERT SERIES AND PROGRAMMING
As part of our mission to be relevant and accessible to all audiences, we offer the following concert series:
- Classical – 18 concert weekends led by Music Director Andrés Orozco-Estrada
- POPS – 9 concert weekends led by Principal POPS Conductor Steven Reineke
- BBVA Family – 4 concerts on Saturday mornings led by Associate Conductor Robert Franz
Our specials are typically one- or two-night events and are not part of subscription packages.
Classical, POPS, and BBVA Family performances are programmed during the season, from September to May. We typically offer FREE Neighborhood Concerts in June, as well as our annual ExxonMobil Summer Symphony Nights at Miller Outdoor Theatre.
We’re proud to offer a wide assortment of programs for all audiences each season, including classical music, classic rock, movies on the big screen, video game music—and everything in between! Film with live orchestra (e.g.,Harry Potter, Raiders of the Lost Ark) and “Music of” (e.g., Prince, Led Zeppelin) programs may be presented throughout the season and in the summer. Check our concert calendar, and be sure to join our email list for the most up-to-date concert information!
It’s important that we maintain accurate records of your contact information. If anything changes, please notify our Patron Services Center by calling 713.224.7575 during operating hours: Monday–Saturday, 12 noon–6 p.m.