Privacy Policy

By attending a Symphony event, you acknowledge that the Houston Symphony may film and/or photograph this event, and consent to the Houston Symphony’s use of your image or likeness as it appears in any such video and/or image(s), including but not limited to in any live or recorded video display or other transmissions or reproduction of the event, or for the Houston Symphony’s promotional purposes, with no requirement for the Houston Symphony to provide you with any royalty, compensation, notice, or attribution.

Privacy Policy
This Privacy Policy explains how the Houston Symphony may collect, use, share and protect the information we collect from our customers, patrons, and users of our website. We reserve the right to change this Privacy Policy at any time and for any reason. The date of the last revision of this Privacy Policy will be reflected at the bottom of this page and identified as “DATE OF LAST REVISION.”

Collection and Use of Personal Information
When you buy tickets, make a donation, buy merchandise on our website or communicate with us in any other way (online, telephone, written correspondence or oral communication) we collect information that can be used to identify you (hereinafter, “Personally Identifiable Information”). The Personally Identifiable Information we collect may include your name, address, telephone number, billing information, delivery information, date of birth, electronic mail address, credit card information, account information, and information regarding your business and/or demographics. We may obtain this information directly from you, or from a third party. We can and may use that information for internal data purposes (demographics) or marketing purposes.

Personal data may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected, such as service and merchandise order fulfillment, evaluating this website, marketing purposes, data management or technical support.

We may also disclose any information we obtain (including Personally Identifiable Information) if required by law or to protect against the misuse of our website or against other violations of our rights or the rights of our users or the public.

Moreover, if some or all of the assets of the Houston Symphony are sold, transferred or undergo a change in control (hereinafter, “Transaction”), any information we collect or maintain (including Personally Identifiable Information) may be transferred as part of such a Transaction.


No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Financial Information Collected

The Houston Symphony respects your privacy and we do not rent, sell, or lease your financial information to any third party. The details containing your electronic payment are securely transmitted from our payment gateway to our credit card processor for the sole purpose of authorizing your transaction so that we may provide our goods and services to you, the client.

How Do We Protect Your Information?
We use commercially reasonable measures to protect against unauthorized access, disclosure or destruction of data. We attempt to restrict access to any information that we obtain to third parties that assist us in the development, operation, provisioning and improvement of our goods and services. All sensitive information provided online is transmitted through Secure Socket Layer (SSL) technology, for secure commerce transactions, only to be accessible by those authorized to such systems.

You acknowledge that no website or network protection can be 100% secure. Accordingly, despite the measures outlined on this page, the Houston Symphony cannot guarantee, warranty or accept any liability regarding the security of any information you provide.

Email, Mail & Opt-Out Information
When you opt in to our mail or email list or provide us with other information on this website, you are providing us with certain Personally Identifiable Information such as your name, postal address, telephone number and email address. We regularly send mail and email to patrons with information, including notifications for ticketholders of upcoming events, or information for upcoming sales or special events. You may opt out by following the unsubscribe instructions in the email message, or by contacting us with the information provided below.

If you supply us with your postal address you may receive periodic mailings from the Houston Symphony with information on special promotions or upcoming events. If you provide your telephone number you may receive contact from us with information on special promotions or upcoming events. We reserve the right to share your information with other institutions in the Houston area.

If you do not wish to receive these mailings or calls, please let us know by sending an email at the contact information below. If you do not want us to share your information with other companies or organizations, please let us know by sending us an email or contacting us at the phone number provided.

Use of Cookies and Third-Party Advertising
As you interact with our website, we may also collect information that is not Personally Identifiable Information. For example, we may collect information regarding search terms, Internet Protocol addresses, browser information, computer type, operating system, service providers, website usage, number of clicks, location and subject of clicks, etc. Our website uses cookies, tags, beacons and Internet Protocol addresses to collect such information and enable our website to recognize each visitor on a subsequent visit to the site. We also use cookies to store visitor preferences, record session information, provide security and session stability, allow for social media integration, and collect anonymous statistical data on what pages users visit, among other things.

We may also use cookies and similar tracking technologies, such as pixels, to administer the website, serve targeted advertisements, and gather demographic information. Users can control the use of cookies at the individual browser level. We partner with third parties to manage and serve our advertising on other sites. Our third-party partners may use cookies or similar tracking technologies in order to provide you advertising or other content based upon your browsing activities and interests.

We reserve the right to release aggregate, anonymous demographic information supplied by website visitors to third parties.

User ID and Password
Portions of our Website require your use of login information, including electronic mail address, username and/or password as an additional security measure to help protect your information.

Information Collected from Minors
The information, products, and services on our website are directed to people at least 18 years of age or older. We will not knowingly collect, use or disclose personal data from a minor under the age of 13.

Contact Us
If you have questions regarding this online privacy policy you may contact us at the information provided here:


Mailing Address:
615 Louisiana Street, Ste. 102
Houston, TX 77002

Phone: 713.224.7575
Monday–Saturday, 12–6 p.m.


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