Collection and Use of Personal Information
When you buy tickets, make a donation, buy merchandise on our website or communicate with us in any other way (online, telephone, written correspondence or oral communication) we collect information that can be used to identify you (hereinafter, “Personally Identifiable Information”). The Personally Identifiable Information we collect may include your name, address, telephone number, billing information, delivery information, date of birth, electronic mail address, credit card information, account information, and information regarding your business and/or demographics. We may obtain this information directly from you, or from a third party. We can and may use that information for internal data purposes (demographics) or marketing purposes.
Personal data may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected, such as service and merchandise order fulfillment, evaluating this website, marketing purposes, data management or technical support.
We may also disclose any information we obtain (including Personally Identifiable Information) if required by law or to protect against the misuse of our website or against other violations of our rights or the rights of our users or the public.
Moreover, if some or all of the assets of the Houston Symphony are sold, transferred or undergo a change in control (hereinafter, “Transaction”), any information we collect or maintain (including Personally Identifiable Information) may be transferred as part of such a Transaction.
Financial Information Collected
The Houston Symphony respects your privacy and we do not rent, sell, or lease your financial information to any third party. The details containing your electronic payment are securely transmitted from our payment gateway to our credit card processor for the sole purpose of authorizing your transaction so that we may provide our goods and services to you, the client.
How Do We Protect Your Information?
We use commercially reasonable measures to protect against unauthorized access, disclosure or destruction of data. We attempt to restrict access to any information that we obtain to third parties that assist us in the development, operation, provisioning and improvement of our goods and services. All sensitive information provided online is transmitted through Secure Socket Layer (SSL) technology, for secure commerce transactions, only to be accessible by those authorized to such systems.
You acknowledge that no website or network protection can be 100% secure. Accordingly, despite the measures outlined on this page, the Houston Symphony cannot guarantee, warranty or accept any liability regarding the security of any information you provide.
Email, Mail & Opt-Out Information
When you opt in to our mail or email list or provide us with other information on this website, you are providing us with certain Personally Identifiable Information such as your name, postal address, telephone number and email address. We regularly send mail and email to patrons with information, including notifications for ticketholders of upcoming events, or information for upcoming sales or special events. You may opt out by following the unsubscribe instructions in the email message, or by contacting us with the information provided below.
If you supply us with your postal address you may receive periodic mailings from the Houston Symphony with information on special promotions or upcoming events. If you provide your telephone number you may receive contact from us with information on special promotions or upcoming events. We reserve the right to share your information with other institutions in the Houston area.
If you do not wish to receive these mailings or calls, please let us know by sending an email at the contact information below. If you do not want us to share your information with other companies or organizations, please let us know by sending us an email or contacting us at the phone number provided.
We reserve the right to release aggregate, anonymous demographic information supplied by website visitors to third parties.
User ID and Password
Portions of our Website require your use of login information, including electronic mail address, username and/or password as an additional security measure to help protect your information.
Information Collected from Minors
The information, products, and services on our website are directed to people at least 18 years of age or older. We will not knowingly collect, use or disclose personal data from a minor under the age of 13.
615 Louisiana Street, Ste. 102
Houston, TX 77002
Monday–Saturday, 12–6 p.m.
DATE OF LAST REVISION: SEPTEMBER 28, 2017