Frequently Asked Questions

Q: How do I make a reservation?

A: Visit the Lower Elementary, Upper Elementary, or Middle School Concert webpages and complete the online registration form. You will receive a confirmation that your request has been received. Up to 2 weeks following your request you will receive a Student Concert Attendance Contract to be completed by you and your principal.
Registration for concerts open on August 11, 2016 at 10:00AM. 

Q: What is the admission fee?

A: $5 per seat. For every 10 students, you qualify for 1 complementary adult ticket. Groups of 20 or less, tickets are $20 per seat. Complementary adult seats do not apply to groups of 20 or less.  

Q: When will I get my tickets?

A: Physical tickets are not distributed. Each school has assigned seating that accommodates the number of students and adults you have registered for.

Q: How are seats assigned in the hall?

A: All seats are assigned according to group size or specific seating needs. For example, if you should have a group of 300 people, you will only be able to sit together as a group in certain areas of the hall that can accommodate that number, while a group of 50 may fit in another area. We are unable to make changes less than two business days prior to the concert. Please be prepared (and help your students prepare to sit in ANY area of the hall. All seats have excellent views of the stage! Premium seating will be available to schools that participate in our School Partnerships Program.

Q: I have special needs students in my group: can you accommodate them?

A: If any member of your group has special needs, please inform us on your registration form or via phone upon making a reservation, specifying the nature of their needs.

Q: Do I have to arrange for my own transportation?

A: Yes. The Houston Symphony does not provide buses for schools attending Student Concerts. The following organizations are good resources for schools needing field trip transportation assistance:

  • Target Field Trip GrantsAs part of the program, Target stores award Field Trip Grants to K-12 schools nationwide. Each grant is valued up to $700. Target accepts grant applications between noon CST Aug. 1 and 11:59 p.m. CT Oct. 1.
  • Donors Choose: Schools can post their need on donorschoose.org. This is an online charity connecting donors to classroom projects and trips.
  • The NEA Foundation: The NEA Foundation frequently partners with other organizations to offer grants for projects in specific subject, grade, and geographic areas. Find out if any of our special grants align with the work you’re doing. 

Q: What time should we arrive for the performance?

A: Plan to arrive at least 30 minutes before the concert is scheduled to begin.

  • 9:00AM for 9:30AM concerts
  • 10:45AM for 11:15AM concerts

Q: How long are the Student concerts?

A: Each concert is approximately 60 minutes with a 30-45 minute dismissal time.

Q: Are homeschool students allowed to attend the Student Concerts?

A: Yes, with some conditions. Each concert is designed for specific age groups and stress that students of the corresponding age group attend the accommodating concert. Please reserve seats with your Homeschool Co-op to ensure child care for the students of not the appropriate age. Grades 1-3 (ages 6-8), Grades 4-5 (ages 8-11), and Grades 6-8 (ages 11-14). Ages 0-5 are not permitted.

Q: If I am coming by car, where do I park?

A: Parking is available in the theatre district parking garage near Jones Hall for $10.
Visit the Downtown Houston website for a parking map. 

Q: When will I get written confirmation of my reservation?

A: A receipt will be sent to you by e-mail after your reservation is received and processed. Reservations will be confirmed when a Student Concert Attendance Contract is signed and received by the school’s principal. Payment is not due when the form is processed. The payment due pate is highlighted on your Student Concert Attendance Contract.

Q: What is the dress code for Student Concerts?

A:Schools are welcome to have their students wear their field trip shirts or, to make the experience special, some schools in the past have encouraged their students to dress-up.

Q: When will I receive my Teacher’s Guide?

A: Teacher guides will be available online to the schools up to 1 month prior to the concert. ALL teachers in attendance are to review concert etiquette and rules in the Teacher’s Guide with their students prior to the performance. Teachers are also responsible of setting an example of concert etiquette and help enforce the rules during the performance.

Q: Can I bring a camera?

A: No. Cameras and recording devices are prohibited in the concert hall.

Q: Can we bring food to the concert?

A: No. Food and drink, including chewing gum, are prohibited in the concert hall.

Q: My group wants to stay to eat sack lunches after the concert. Is this possible?

A: Yes, across the street from Jones Hall is Jones Plaza.  Police officers will be on hand to assist you and your students cross street to Jones Plaza. If you choose to picnic at Jones Plaza please do the following: 1) Prior to your concert, notify the Houston Symphony of your plans to walk to Jones Plaza for lunch. 2) Keep all lunches labeled and together in a large container with your school name labeled on the container. Unload the lunch containers from the bus when you arrive so it can be stored in the lobby. Food is prohibited inside the concert hall. Each lunch should be labeled with the students’ name.   

Q: Can you give me a refund if a student is absent?

A: Absolutely no exchanges or refunds are possible, even in the case of cancellations or absences.

Q: What is the address where the Student Concert is performed?

A: The address for Jones Hall for the Performing Arts is 615 Louisiana Street 77002. Please use bus instructions found here.

 

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